I went there for an oil change and maintenance check. Although they did change the oil in a timely manner, I thought their quote for repair from the maintenance inspection was ridiculous--charging 1/2 hour to change the rear high mount brake light? That takes about half a minute. Changing the spark plugs for $525? It takes only about 15 minutes not 3 hours. There were much more repairs suggested with also over-quote cost repair. To be fair, a lot of auto shop have outrageous quotes, but the tire inspection was just awful. All my tires are obviously not inflated to the correct pressure. The tires was reported rotated as well, but then my car started experiencing vibration when exceeding 65 mph. However, they claim everything was fine. They should change the shop to Dishonest-1 Auto Shop instead.
I would avoid this shop at all costs!!
I REALLY appreciate how we were treated, like human beings, and that they lived up to their name in being so honest and forthright with us. It's a huge load off my mind knowing that our brakes don't need replacing yet and that we are saving our money. Definitely a relief because we need to save up due to the fact that I may need shoulder surgery in the near future and my job doesn't offer disability pay.
I went there to get my brakes done and was told it may be about an hour before they could at it. I was just fine with that and was with hubby and a friend, so we walked to Dairy Queen which is right next to the shop. About 45 min later, they called to let us know the car had been looked at and top please return to the shop so we could talk. When we got there, we were told that absolutely nothing was wrong with the car. The brakes were fine and didn't need to be replaced yet, but if we wanted to, we could. The guy hooked that he'd be willing to take our money but that there was no need to, lol!
I also got an alignment done here and they neglected to fully tighten a component of my tie rod. Which ended up separating in my driveway. If that were to happen when I was driving down the highway I would of gotten seriously injured. Nothing but excuses from them as to why it happened.
This is the worst auto repair shop I have encountered. Brought our van in for an oil change and tire rotation and it had a low tire which I asked them to look at. They dismissed and ignored me because immediately after leaving (and picking up my kids) the tire was flat and still in the same position. They had not rotated my tires which was on the receipt and let me leave with an unsafe tire on the car. They had not bothered to ask me where the lug nut key was (it was located where the manufacturer stores it) so they had never even touched the tires. Was also supposed to receive a “comprehensive vehicle inspection” per the receipt after returning to replace the destroyed tire. It was so comprehensive that the front head light was out and they missed it. I will NEVER bring another vehicle there and you shouldn’t either.
I made an appointment for this past Saturday and thought I had made the reservation for somewhere else. I was about 15min late but they were still able to see me. ☺
My college aged (not mechanically savvy) daughter moved to the Twin Cities and her '02 Honda would not start one morning. Not knowing any mechanics in the area, I called AAA and they informed me this place was down the street. I had the car towed there. Diagnostics were performed, and Tim called me to let me know what work needed to be done. I've owned this car for a long time and know it's history and issues well. Tim told me I needed several items replaced or repaired which I knew WERE NOT RELATED TO THE PROBLEM THE CAR WAS HAVING. I'm an attorney by trade, and it took about 10 minutes of cross examination to arrive at what he told me was the minimum amount of work that would need to be done to get the car operating. However, after this conversation, and based on his quote, I still do not think he is being "honest" with me. I will take the final work order when complete to my local mechanic and determine if all of the work was necessary. If it was, I will update this post. However, I am 100% certain that if my daughter was dealing directly with Tim, she would have paid at let 2x the amount quoted to me ($900) for a long list of unnecessary work. If somebody has to tell you that they are "honest" they probably are not! I will be calling AAA to report this vendor.
This shop is overpriced for low quality work. They gave me a whole list of repairs I "needed" to do to my car. Brought it to another shop and found out they were all a bunch of lies.
Thank you so much Honest 1!!! We will DEFINITELY be back for routine maintenance for my Hyundai Sonata when the time comes!
Honest 1 Auto Care is a US Car Repair based in Roseville, Minnesota. Honest 1 Auto Care is located at 3114 Lexington Ave N, Roseville, MN 55113, USA.
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