Well, I am not a person who harsh to give a service feedback, but I came forward with this one in case if it helps another Apple costumers. Because I denied a warranty right I hove by Apple.
I will write more details about my experience with exact informations later.
#What is the solution? Media is the weapon consumer have, go to online and give feedback of what you experienced. Call Apple and explain.
#Don't bother to talk to the supervisor or manager at this store, because he already made his mind as the tech (who may miss understood you or didn't like you) by the time he came to you!! So you will get not much different explanation or plan for your problem.
This is the Apple store I always go to, but was really disappointed with the customer service yesterday. It was Christmas Eve and around 4-5 available associates. The guy who ended up assisting me was very rude. I fully intended on purchasing an Apple Watch, asked if they still had the rose gold series 2 in store, he told me they had the series 1 and then the gold series 3, which he showed me. I asked to see the series 1 rose gold just to see the color in person and compare. He rolled his eyes at me and said it’s the exact same. Really? If that was the case then there wouldn’t be a gold and a rose gold. Needless to say I didn’t end up purchasing it there.
I cracked the screen on my iPad and brought it to this store to see how much it would cost to get it fixed. They told me it could not be fixed, but they could give me some credit for it if I traded up to a newer iPad. So I did this, at a significant cost. Just a couple hours later, I found out from a screen repair shop, that my iPad screen could have been fixed for a reasonable price. I returned to the Apple Store to get my old iPad back and they told me the transaction was complete and I couldn't get it back.
So they flat out lied to me to force me into an upgrade. The Better Business Bureau is investigating, they've had numerous complaints about Apple Store ethical practices.
Brought Mac in. Very limited technical expertise. No real answers and only temporary fixes for three distinct problems. A week later, all problems returned. Store was not helpful at all.
Great experience! Had a little hiccup due to misrepresentation from any online rep but the manager Suzzie at this location was fantastic! Thank you!
Apple Rosedale Center is a US Electronics Store based in Roseville, Minnesota. Apple Rosedale Center is located at 1595 Highway 36 W, Space 500, Roseville, MN 55113, USA.
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