Sitting in the photo department now, we've been checked in for our appointment for 35 minutes without any communication. Prepaid session or I'd leave. Employees are nice, but not working together and everyone is frazzled. Don't make an appointment here.
Sales person in appliance department was very knowledgeable and pleasant. My husband and had a great experience.
No less than 10 people at EVERY checkout. The time spent to check out negates any deal you may be getting. I put my stuff back and walked out.
I placed an online order and chose same day pick up option, since I was in the area, I decided to go pick it up. I went down to customer service and noticed an employee nearby tidying up an endcap, we made eye contact and she continued to do what she was doing, after a few minutes pass by and her not asking if I need assistance, I walked over and asked if she worked in customer service and if so could she please assist me. She immediately had an attitude, she could of been having a bad day, no big deal it happens. She asked for my number to pull up my order and she couldn't find it in the system and said I would need to come back tomorrow. TOMORROW? I already paid for my item, could I go find it in the store? Carol got even more rude and said "no absolutely not" I asked politely to speak to a manager and she said "It doesn't matter" Really? My order and your customer service doesn't matter? I asked again, please can I speak to your manager? Again, Carol said "No" I had to call the store from my phone and ask to speak to a manager who wasn't much better than Carol. The manager did call back and explain that in the fine print it states anything ordered after 3pm needs to be picked up next day. It was my mistake for not catching that, but the rudeness of employees there was unacceptable. JCPenny, you lost my business.
The manager did not unlock the doors allowing entrance from or to the mall until 10:10. People were standing outside looking into the glass for 10 minutes waiting to shop. Very bad for business!
Jcpenney is a US Department Store based in Roseville, Minnesota. Jcpenney is located at 1700 County Road B2 W, Roseville, MN 55113, USA.
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