On a separate purchase THAT SAME DAY, another associate did not remove ink tag. When exiting the store, the alarm went off & another associate in your make up department said we could just take off. When the alarm went off again, she looked at the bag & found the security tag still attached to the bra I purchased. This is not a baggy dress. It is a small item. A light item as a matter of fact, why was something as basic as a security tag missed? She tried taking off the ink tag but couldn't so she set it down & said someone else can help you & retreated back to Starbucks. I don't know if I'm just Minnesota nice & just expect this out of people, especially if you're being paid, but I am just absolutely stunned by the absence of basic customer service, or even human decency.
I will agree with previous reviews that this store is going downhill. I spent a good amount of time looking for someone, anyone, who could help me in the men's department. When I did finally find someone, I was promptly told to shop online if I wanted anything from Macys. I then went to the Clinique counter, where I waited a few minutes in a line of 7 people deep. With the phone ringing constantly and the line not moving, I decided to take the other person's advice and shopped online. If Macy's represents the rest of Rosedale mall, I'll shop elsewhere.
Never never never order from Macy's online. My God! They will screw up your order no matter what it is and they won't be able to figure out how to resolve your order and you will go crazy trying to make them understand what the problem is. You will eventually give up and take your things back there in your final attempt to right the wrong only to find that once there, the store employees AND THE STORE MANAGER, will not be able to find your information in their system and when he finally does he will state to you....."Oh, well that's what the problem is......they already refunded that amount to your card! You must have already returned it." Ughhhhhhh! Really? Sure, ok, that's why I'm standing here in front of you dumb ass with 3 pairs of shoes which were, all 3 pairs mind you, shipped to me at the WRONG SIZE. After that they tried on three separate occasions to ship me the correct size. Yep, never got a single pair. Oh and here's the winter coat sir that was also shipped to me, THE WRONG SIZE!!!!! Never never never again. They are as dumb and incapable in store as they are over the phone or online. What's wrong with you people? No wonder they are closing stores.
They seemed to be understaffed; although they do have hiring signs posted. The entrance and exits from the parking lot are confusing. You have to go a long way around to get out of the parking lot and facing the way you want to go.
Started off the transaction with "are you ready?" Cashier #10996137 never gave us eye contact. I can't emphasize enough how slow she was moving. So I took the liberty of helping her out because she was just grabbing the shirt with one hand & just feeling around the edges for the price tag. I handed her the tag to scan & she didn't even say thank you or anything. She read the price incredibly slow. I'm like not even able to comprehend why. She read the dollar amount, hesitated & stretched out verbalizing the cent amount. We swiped the card & she said we swiped it too fast. When we had to take the card out again she said oh nevermind. I am one for taking my time but there was no reason to be moving at molasses pace. Not to mention the hassle of even purchasing the shirt. We walked up to an employee & asked for help. He said he was about to clock out on break but if we had a quick question we can ask. Do you see what's wrong with this? Is he not still an employee of Macy's? All we asked was if we could try on the shirt & he pointed to a lady who he said would be able to measure us & tell us the size shirt. We walked up to the lady he redirected us to. My boyfriend asked "excuse me, mam?" in a very clear, confident voice. I'm not playing when I say I've never heard him speak so articulate. I kid you not 4 times. I swear to god. If you're working in an environment where you are exposed to constant customers, you should be alert. If you're not sure if someone is talking to you, you should at least look around. It wasn't like she was remotely busy. When my boyfriend was trying to get her attention, she was 6-7 feet away walking to a rack just looking at tags with what looked like no agenda. She finally looked & said, "yes?" (No apologies) We asked her to measure my boyfriend & she said no, & pointed at another lady at the customer service counter. ***I noticed a life size sign by the way that said Macy's could measure for accurate size instead of guessing. Clearly something they were promoting. We got measured by her & she gave us a size (large, slim fit) & when we asked THE QUESTION WE INITIALLY ASKED "can we try it on?" She said VERY RUDELY, "yes, it'll just be more work for us" I didn't know our business was such an inconvenience. We tried on the shirt & what do you know. The shirt was as baggy as 90s rappers' t-shirts. What if we would've taken your associate's advice & just bought the shirt without trying it on?
African American guy in fragrance is awesome, honest and helpful. Helped me buy tons of fragrances for loved ones. It was end of last year when I bought, so I forgot his name. But he is the guy!
Macy S is a US Department Store based in Roseville, Minnesota. Macy S is located at 1815 Hwy 36 Service Rd STE A, Roseville, MN 55113, USA.
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